FAQ

Registration and passwords

Registration and passwords

After registering on our website you will be able to: - order tickets to various fantastic events on-line - order ticket… Show more

How can I register?

Please go to the registration page and fill in all the fields required. They are marked with star signs (please note tha… Show more

What if I have difficulties with registration process?

If you’ve met any difficulties please make sure you have filled in all the fields correctly and followed all requirement… Show more

What to do if I have forgotten your password?

To restore your password please use the service of password reminder. A letter with the link generating new password wil… Show more

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Payment, Pickup and Delivery Methods

Payment Methods

1.Prepayment You will receive a payment form by mail. With this form you have to pay the ticket value into our account. … Show more

How can I receive my tickets?

You have the possibility to choose from the following delivery/pick up methods in the eventim.bg Webshop: 1. POSTAL / C… Show more

Delivery Information - price and terms

Delivery within Sofia - 5 working days 7.50 BGN Delivery outside Sofia - within 5 working days 8.50 BGN Delivery to Euro… Show more

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Shopping Process

Can I book the tickets on the website and collect on the day of the event?

You can't book tickets and collect them on the day of the event. It means that on the day of the event you can book and … Show more

Can I collect my ticket on the day of the event?

An order that has been paid for via Internet can be collected at working days, in the central Eventim BG box-office: Ad… Show more

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Return and exchange of the tickets

I have bought the tickets but change my mind about visiting this event. How can I return it and get my money back?

According to Art. 57, item 12 of the Consumer Protection Act, the provisions of Art. 50-56 of the consumer's right of … Show more

How can I return my money for the tickets if the event has been cancelled?

In case of cancellation of an event, the Event Promoter shall be responsible for the refund of the amounts paid for the … Show more

How can I return my money for the tickets if I have bought it from eventim.bg website?

Tickets purchased through the website www.eventim.bg can be returned locally at the EVENTIM headquarters - Sofia, 58 6th… Show more

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Print@Home

How can I use print@home?

Print@home service is available only when you pay for your order via Internet. Please choose "Payment via Internet" as a… Show more

How does this ticket look like?

You will be provided with your ticket in .pdf format (you will need Adobe Reader to open it). Please note that the ticke… Show more

I have printed my ticket out and lost it. What do I do?

In case of loss of your print@home ticket you can print it out from our website once again. You will need to authorize o… Show more

How do I pay for print@home ticket?

To pay for your print@home ticket, fill in all the fields required: choose Visa International or MasterCard Internationa… Show more

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EVENTIM.Streaming

What is EVENTIM.Streaming?

EVENTIM.Streaming is our platform for digital show experiences. Live streams and Video on Demand in high definition tran… Show more

How does the broadcast work?

The promoter of a live stream or Video on Demand broadcast transmits the programme to the EVENTIM.Streaming platform. Yo… Show more

How do I receive my access link? Do I have to sign in?

After your purchase you will receive an email confirmation. To get to your broadcast, please click the button - Watch yo… Show more

Can I watch the broadcast on my TV?

If you have a smart TV, you can use the URL from your e-mail confirmation to access EVENTIM.Streaming. If you access EVE… Show more

Can I watch the broadcast on different devices at the same time?

No, every EVENTIM.Streaming ticket contains only one access link. However, you can switch devices during the broadcast. … Show more

Is my internet connection fast enough for EVENTIM.Streaming?

For a flawless broadcast, please make sure that your internet connection good and stable at 16 mbps at least. You can ch… Show more

My broadcast doesn’t start, what can I do?

Did you already check if your internet connection works properly? If yes, please click your access link again. Please no… Show more

You have a different question or issue regarding your streaming or video on demand event?

Please contact us via email: info@eventim.bg

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Е-TICKET

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Admission for children under 18 years old

Can I bring my child to the event and under what conditions?

If the events start after 10 pm. and take place at a venue with consumption of alcohol, minors are not allowed. For all … Show more

Where can I download a declaration?

Please, write to info@eventim.bg

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TICKET INSURANCE - Allianz Partners

What is the Event ticket cancellation insurance?

For further information please see Product information sheet . Please note that the ticket insurance is only applicable … Show more

How do I withdraw from the Ticket insurance?

You have the right to withdraw from your insurance contract within 14 calendar days. This must be done in writing (e.g. … Show more

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